Refund and Exchange Policy

Thank you for shopping at WATCH & WATCH. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase date. Please read below for more information on our return and refund policy.

Returns

To be eligible for a return, your item must be:

- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.

Return Process

To initiate a return, please contact us at info@watchandwatch.co.uk or our WhatsApp at +44 7405 326206 with your order number and details about the product you wish to return. We will provide you our return instructions on how and where to send your package. Items returned to us without prior request will not be accepted.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days (2-10 working days), depending on your card issuer's policies.

Exchanges

Should you wish to exchange your purchase for another item, please return the original item using our returns process and place a new order for the item you wish to purchase. This ensures that your new item can be shipped to you promptly and the desired item is in stock. Please contact us at info@watchandwatch.co.uk or our WhatsApp at +44 7405 326206 with your order number and details about the product you want to exchange.

Contact Us

If you have any questions on how to return your item to us, please contact us at info@watchandwatch.co.uk or our WhatsApp at +44 7405 326206